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Terms and conditions – Nabo Farm ApS

Trading conditions at Nabo Farm ApS

General information

Nabo Farm ApS
Frederiksborgvej 59
2400 Copenhagen NW
CVR no.: 39920689
Telephone: +45 71 74 72 17
Email: hello@nabofarm.com

Prices

At Nabo Farm ApS, we reserve the right for any errors in our stated prices. Furthermore, we reserve the right to change the prices without prior consent. Reservations are made for out-of-stock items.

Payment

Nabo Farm ApS accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, MobilePay. The payment will only be debited from your account when the item is dispatched. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold-out/discontinued items.

Delivery

Nabo Farm ApS ships goods at 12:00 on weekdays Wednesday and Friday.

Orders must be placed no later than 24 hours before the day of dispatch.

That is orders for Wednesday must be placed no later than Tuesday at 12:00. Orders for Friday must be placed no later than Thursday at 12:00

Shipping prices from DKK 38. Goods will be delivered to the delivery address specified when ordering.

Your goods are sent with Byexpressen ( https://by-expressen.dk/ ) and can be delivered in the following areas in Copenhagen: Copenhagen K, V, Ø, N, S, SV, NV, Frb, Valby, Hellerup (Postcodes 1000- 2500 plus 2900)

Special delivery conditions apply to certain goods. The conditions will appear specifically prior to the purchase of these goods.

It is the customer's responsibility that the order can be received at the agreed address. The customer must examine all products upon delivery.

Right of complaint

If the customer discovers an error or deficiency that the customer wishes to claim, it must be notified immediately in writing to Nabo Farm. If an error or defect that the customer discovers or should have discovered is not notified in writing to Nabo Farm within 24 hours, it cannot be claimed later.

Complaints must be sent to: Nabo Farm ApS by email: hello@nabofarm.com
For returns, complaints and use of the right of withdrawal, send to:

Nabo Farm ApS
Frederiksborgvej 59
2400 Copenhagen NW
Shipments are not accepted per cash on delivery.

Refund

If it is a refund, please include bank details in the form of account number and account number so that the agreed amount can be transferred. If you have used MobilePay to pay, the full name linked to the MobilePay account is provided. This information can be disclosed without risk per email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.

Personal data policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Phone number
Email address
Information about what you have purchased

We process your personal data for the purpose of being able to deliver the product to you and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for Nabo Farm ApS. Here you can read more about how your information is processed, when it is deleted and what rights you have as a registered user.

Appeal options - overview and links:

If you have a complaint about a product purchased in our Webshop, a complaint can be sent to: The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/

If you submit a complaint here, you must provide our email address: hello@nabofarm.comΒ